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A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.

Strictly necessary cookies(always on):

Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language

Analytics cookies:

Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics

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Social media cookies:

We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.

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No analytics or social cookies have been enabled on this site. There are no cookies to review.

Customer Service

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At the City of Kitchener, service to citizens is our reason for being and it is always at the forefront of everything we do.

CLOSED: This survey has concluded.

Help us improve your online experience with the City of Kitchener!

Through the recent ‘Kitchener Wants to Serve You Right’ public consultation, we heard from you that you’d like to be able to easily access more services online.

We have plans to launch a new and improved website experience where you will be able to find services and perform service transactions with the City in a single place. You will be able to customize this new online experience with content, transactions, and information that’s relevant to you. Help us understand what we should offer by telling us about the content and services you’d like to see available.

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