Customer Service
Consultation has concluded

At the City of Kitchener, service to citizens is our reason for being and it is always at the forefront of everything we do.
At the City of Kitchener, service to citizens is our reason for being and it is always at the forefront of everything we do.
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Do you have a great idea about how we could improve service at the City of Kitchener? Let us know!
about 2 years agoCLOSED: This brainstormer has concluded.Tell us how we could improve the experience of accessing City services.
NotJustAnotherPaulabout 2 years agoDo something about complaints
When taking sidewalk winter maintenance complaints, actually do something - ANYTHING - would be nice. 5 weeks went by this winter with no change at all. Makes me think the entire system is a farce and you're not interested in making the city better or even walkable.
0 comment1jakayabout 2 years agoMake Ping Street (GRT EasyGo) more intelligent to include real time bus locations
Add real time updated to GRT EasyGo
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Life Cycle
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Customer Service under review
Customer Service has finished this stageThrough our recent 'Kitchener Wants to Serve You Right' campaign, we collected feedback from more than 3,500 Kitchener residents between December 2017 and August 2018 to help us identify where we can most improve our customers' experiences.
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Report and Recommendations
Customer Service has finished this stageWe shared the final results of our public consultation as well as what we're recommending to address the challenges that the public identified with Council.
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Planning
Customer Service is currently at this stageWork is underway to identify when and in what order we will introduce the recommendations that came out of the customer service review.
Who's listening
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Phone 519-741-2200 ext 7328 Email Christine.Baker@kitchener.ca