Development services review

The downtown Kitchener skyline light up at night.

Kitchener is going through an extraordinary transformation that can be seen happening all around us. To ensure we are in the best position possible to respond to exciting changes to the community we serve, the city is undergoing a review of our development services.

Development services include things like: customer front counter services for engineering, planning, transportation, building and economic development, building permits, building inspections, business development, downtown development, special events, land development planning, review and approvals (e.g. site plans, subdivisions, zoning by-law amendments, official plan amendments, condominiums, demolition control, consent, committee of adjustment, community planning, environmental planning, and heritage planning), transportation services (e.g. cycling, traffic calming, parking), and parks and open space planning.

We will use this page to share important project updates and engage with you as we seek to bring a greater focus, coordination and accountability to our development functions.

Kitchener is going through an extraordinary transformation that can be seen happening all around us. To ensure we are in the best position possible to respond to exciting changes to the community we serve, the city is undergoing a review of our development services.

Development services include things like: customer front counter services for engineering, planning, transportation, building and economic development, building permits, building inspections, business development, downtown development, special events, land development planning, review and approvals (e.g. site plans, subdivisions, zoning by-law amendments, official plan amendments, condominiums, demolition control, consent, committee of adjustment, community planning, environmental planning, and heritage planning), transportation services (e.g. cycling, traffic calming, parking), and parks and open space planning.

We will use this page to share important project updates and engage with you as we seek to bring a greater focus, coordination and accountability to our development functions.

  • A city for everyone - City of Kitchener development services review update

    20 days ago

    It is essential that development services stakeholders are working towards common goals and understand how their contributions support what we are trying to achieve within the city – especially since there are a number of disciplines involved in the delivery of development services who may represent functions with competing interests at times. With this in mind, the first objective of the development services review is to establish a shared vision for economic growth, city building, sustainability, and development interests.

    We realized early on that establishing a shared vision was not about re-writing our existing policies but rather articulating how...

    It is essential that development services stakeholders are working towards common goals and understand how their contributions support what we are trying to achieve within the city – especially since there are a number of disciplines involved in the delivery of development services who may represent functions with competing interests at times. With this in mind, the first objective of the development services review is to establish a shared vision for economic growth, city building, sustainability, and development interests.

    We realized early on that establishing a shared vision was not about re-writing our existing policies but rather articulating how we will work together within our policy framework to build a great city. We were asked to take the necessary time to “get it right”, so we created an engagement plan over a 5-month period and engaged broadly with staff, Council, the Mayor, the broader Kitchener community, and the development community in discussions around where we want the community to be as a result of our collective contributions in development services, and how we will work together to get there. We are sincerely appreciative of the rich feedback that you shared with us. The process was dynamic, iterative and informative, and we’re confident that the following vision/mission gets to the heart of the kind of community that our stakeholders want to create in Kitchener:

    A city for everyone

    Working together Growing thoughtfully Building community

    For more information on how this shared vision was established, please read the summary and recommendation report in the document library.The vision is being presented to Committee on May 13th and Council on May 27th for final approval. Beginning in June 2019, selected development services processes (site plan and public engagement) will be reviewed and future process improvement recommendations will be aligned to, and reviewed against, the shared vision.

    We are thrilled that you have been part of our journey in establishing a shared vision and we look forward to working together to grow thoughtfully, build community; ultimately; creating a city for everyone!


  • Development services review update: what we’ve heard

    3 months ago

    Over the past few months, we have made some great strides in our development services review. We’ve taken meaningful steps to understand stakeholder needs and prioritize areas for improvements that will help guide us down the path of achieving a greater focus, coordination and accountability to our development functions so that we can continue to build a great city.

    Currently, we are in the planning phase of the review, which has two objectives: develop a shared vision so we can work towards a common goal and select processes to dive deeper into during the next phase.

    To explore these objectives...

    Over the past few months, we have made some great strides in our development services review. We’ve taken meaningful steps to understand stakeholder needs and prioritize areas for improvements that will help guide us down the path of achieving a greater focus, coordination and accountability to our development functions so that we can continue to build a great city.

    Currently, we are in the planning phase of the review, which has two objectives: develop a shared vision so we can work towards a common goal and select processes to dive deeper into during the next phase.

    To explore these objectives we:

    • Started by interviewing staff in October
    • Expanded our engagement by interviewing the development community in November 2018
    • Launched a public survey and interviewed residents in November 2018
    • Conducted three staff visioning workshops from November 2018 – January 2019
    • Participated in a strategy session with Council – March 2019

    If you have any questions, please contact: Margaret Love, Project Manager, margaret.love@kitchener.ca, 519-741-2200 ext. 7042.

    Sincerely,

    Justin Readman, General Manager, Development Services Department

    City of Kitchener