The right information, the right way

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The right information, the right way

We heard you! Over the summer, almost 500 residents provided input on how they would like to receive municipal information.

Here are some highlights of what you told us:

  • The vast majority of respondents search for municipal information on our websites and social media accounts.
  • The information respondents are most interested in include: breaking news, garbage/recycling details, road closures and cultural events.
  • For urgent service questions, most respondents want to talk to customer service (24/7) or use live online chat.

You can read the full survey report in the documents library in the bottom right of this page.

Cities, Townships and the Region of Waterloo provide a wide range of programs and services to citizens. We wanted to know how you prefer to receive municipal information and how you actively look for it. Your feedback will help us prepare information for the channels you prefer.

The right information, the right way

We heard you! Over the summer, almost 500 residents provided input on how they would like to receive municipal information.

Here are some highlights of what you told us:

  • The vast majority of respondents search for municipal information on our websites and social media accounts.
  • The information respondents are most interested in include: breaking news, garbage/recycling details, road closures and cultural events.
  • For urgent service questions, most respondents want to talk to customer service (24/7) or use live online chat.

You can read the full survey report in the documents library in the bottom right of this page.

Cities, Townships and the Region of Waterloo provide a wide range of programs and services to citizens. We wanted to know how you prefer to receive municipal information and how you actively look for it. Your feedback will help us prepare information for the channels you prefer.

  • CLOSED: This survey has concluded.

    The right information, the right way

    We want to know how you currently look for municipal information and how you prefer to receive it.

    The survey should take about five minutes to complete. The survey will close on August 30, 2019.

    Take Survey
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