Cookies help us to understand how you use our website so that we can provide you with the best experience when you are on our site. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
Social media cookies:
We use social media cookies from Facebook, Twitter and Google to run Widgets, Embed Videos, Posts, Comments and to fetch profile information.
Share on FacebookShare on TwitterShare on LinkedinEmail this link
The right information, the right way
We heard you! Over the summer, almost 500 residents provided input on how they would like to receive municipal information.
Here are some highlights of what you told us:
The vast majority of respondents search for municipal information on our websites and social media accounts.
The information respondents are most interested in include: breaking news, garbage/recycling details, road closures and cultural events.
For urgent service questions, most respondents want to talk to customer service (24/7) or use live online chat.
You can read the full survey report in the documents library in the bottom right of this page.
Cities, Townships and the Region of Waterloo provide a wide range of programs and services to citizens. We wanted to know how you prefer to receive municipal information and how you actively look for it. Your feedback will help us prepare information for the channels you prefer.
The right information, the right way
We heard you! Over the summer, almost 500 residents provided input on how they would like to receive municipal information.
Here are some highlights of what you told us:
The vast majority of respondents search for municipal information on our websites and social media accounts.
The information respondents are most interested in include: breaking news, garbage/recycling details, road closures and cultural events.
For urgent service questions, most respondents want to talk to customer service (24/7) or use live online chat.
You can read the full survey report in the documents library in the bottom right of this page.
Cities, Townships and the Region of Waterloo provide a wide range of programs and services to citizens. We wanted to know how you prefer to receive municipal information and how you actively look for it. Your feedback will help us prepare information for the channels you prefer.
Share on FacebookShare on TwitterShare on LinkedinEmail this link
Photos
Timeline
May 2019
The right information, the right way has finished this stage
Gathering pubic input.
September 2019
The right information, the right way is currently at this stage
Public contributions are closed for evaluation and review. Survey results will be shared. Municipalities will use the data to improve how they share municipal information.
2020
this is an upcoming stage for The right information, the right way
The Region of Waterloo will develop a digital strategy that incorperates the results of this survey.