FAQ when collecting demographic data

    Why are we collecting demographic data?

    Our goal is to ensure that every resident has access to the highest quality services that we can provide. The information you provide will (1) Tell us who you are, (2) Help us plan for services, and (3) Help us improve access to services to particular populations if gaps are identified.

    Isn’t it illegal to ask me these questions?

    No it is not. On the contrary, the Ontario Human Rights Commission encourages the collection of socio-demographic data in order to monitor potential discrimination, promote equity, and protect human rights as identified under the Ontario Human Rights Code.

    What are you going to do with my information?

    Your answers will be used by the organization to get a picture of who our clients are, plan for services, and ensure we are providing the best services for all.

    Who can see my information?

    Your information has been collected anonymously, the data will only be available in aggregate form; this means that your answers will be grouped with other answers and there will be no way to identify you personally. Only select staff who have been trained in data monitoring and analysis will have access to individual responses

    Why are you asking me about my sexual orientation, gender identity or race?

    Your answers will help us understand who is utilizing our services, and who may be underutilizing the services available to them. We know that sometimes people experience discrimination due to many different factors when it comes to service delivery, including sexual orientation, gender identity or racial or ethnic background. If we don’t ask, then we won’t know if discrimination or exclusion is happening, and if we don’t know who is utilizing the services, then we cannot develop strategies to correct any existing barriers.

    Do I have to participate?

    No. Participation is completely voluntary.

    What if there are questions that I don’t want to answer?

    You can refuse to answer any question. Each question has a “prefer not to answer” option that you may choose.


    What is an Adult Entertainment Parlour?

    Definition: means any premises or any part thereof where, in pursuance of a business: a) goods, entertainment, or services that are designed to appeal to erotic or sexual appetites or inclinations are provided in the premises or part of the premises; or  b) body-rubs, including the kneading, manipulating, rubbing, massaging, touching, or stimulating by any means of a person's body, are performed, offered, or solicited in the premises or part of the premises unless such body-rubs are performed, offered, or solicited for the purpose of medical or therapeutic treatment and are performed or offered by persons otherwise duly qualified, licensed or registered to do so under the laws of the Province of Ontario.

    What is an Alternative Massage Centre?

    Definition: means any premises or part thereof in which alternative massage is provide for hire or gain or respecting which a licence has been granted. However, in the case of a publicly or privately funded post-secondary institution licensed pursuant to this Chapter, an "alternative massage centre" shall mean the portion of the premises identified pursuant to Section 508.2.14 & 508.2.15 during the class times specified thereon provided alternative massage is not provided or offered outside of the specified hours or location or provided to patrons for hire or gain.