The Region of Waterloo and Cities of Cambridge, Kitchener and Waterloo have chosen Neuron Mobility as the sole-operator of a shared e-bike and e-scooter micromobility program.
Download the Neuron app through your preferred app store to find e-bikes and e-scooters near you. You can learn more about renting a Neuron e-bike or e-scooter by visiting the Neuron Mobility Canada website.
To improve the accessibility of the program, Neuron has introduced upright tricycles and handcycle tricycles. Neuron will deliver and pick-up these devices throughout the cities of Cambridge, Kitchener, and Waterloo. Riders can reserve upright tricycles and handcycle tricycles through an online portal.
Neuron Customer Service
If you are a Neuron user and require assistance, you can reach out directly to their customer service by calling 519-626-0347 or by e-mailing waterlooregionsupport@neuron.sg at any time.
Community Feedback
Region and City staff will be monitoring how the program is being received by the community, and will share updates with their respective Councils.
You can send questions about the program to sharedmicromobility@regionofwaterloo.ca.
FAQ
Who's Listening
Principal Planner, Transportation Demand Management, Region of Waterloo
Senior Transportation Engineering Technologist
City of Cambridge
Active Transportation Project Manager
City of Kitchener
Project Manager, Bikeways, Trails and Greenspaces
City of Waterloo
