Shared Micromobility Program

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The Region of Waterloo and Cities of Cambridge, Kitchener and Waterloo have chosen Neuron Mobility as the sole-operator of a shared e-bike and e-scooter micromobility program.

The shared program begins April 2023 with up to 500 e-bikes and 500 e-scooters available for rent until the end of October 2023. Vehicles will primarily be available in the downtown areas of Cambridge, Kitchener and Waterloo and near transit stations at the start of the program.

Download the Neuron app through your preferred app store to find e-bikes and e-scooters near you. You can learn more about renting a Neuron e-bike or e-scooter by visiting the Neuron Mobility Canada website.

Neuron Customer Service

If you are a Neuron user and require assistance, you can reach out directly to their customer service by calling 519-626-0347 or by e-mailing waterlooregionsupport@neuron.sg at any time.

Community Survey Coming Soon

Region and City staff will be monitoring how the program is being received by the community, and will share updates with their respective Councils. There will be an opportunity for further public feedback on this EngageWR page later in the riding season. Please subscribe to this page to be notified once the survey is available.

In the meantime, you can send questions about the program to sharedmicromobility@regionofwaterloo.ca.

FAQs

How do I get started?

You must first download the Neuron app and add a payment method. Neuron accepts Apple Pay, Google Pay, PayPal, credit or Visa debit card. Read Neuron's 11 Tips to Get Started or watch Neuron's videos on getting started and riding safely.

Do I need to wear a helmet?

All e-scooter riders must wear a helmet. E-bike riders under 18 must wear a helmet. All Neuron vehicles are equipped with adjustable helmets that are unlocked through the Neuron app. You can also use your own helmet.

How old do I need to be to rent a Neuron e-bike or e-scooter?

Riders must be 16 years old and above. For those under 18, guardian consent is required.

Where can I ride?

Check the Neuron app for the designated riding areas. These will be primarily in the downtown cores of the three cities at the start of the program.

Where can I park?

Check the Neuron app for the designated parking areas. These will be primarily in the downtown cores of the three cities at the start of the program. Read Neuron's 7 Parking Rules You Need to Know.

How much does it cost?

E-bikes and e-scooters cost $1.15 to unlock + $0.35 per min. Weekly and monthly passes, as well as discounted pricing are available. See Neuron app for more details.

How do I report an issue with a Neuron e-bike/e-scooter or the Neuron app?

You can reach out directly to Neuron customer service by calling 519-626-0347 or by e-mailing waterlooregionsupport@neuron.sg at any time. There is also an in-app chat.

How do I report a misparked Neuron e-bike/e-scooter or unsafe riding?


The Region of Waterloo and Cities of Cambridge, Kitchener and Waterloo have chosen Neuron Mobility as the sole-operator of a shared e-bike and e-scooter micromobility program.

The shared program begins April 2023 with up to 500 e-bikes and 500 e-scooters available for rent until the end of October 2023. Vehicles will primarily be available in the downtown areas of Cambridge, Kitchener and Waterloo and near transit stations at the start of the program.

Download the Neuron app through your preferred app store to find e-bikes and e-scooters near you. You can learn more about renting a Neuron e-bike or e-scooter by visiting the Neuron Mobility Canada website.

Neuron Customer Service

If you are a Neuron user and require assistance, you can reach out directly to their customer service by calling 519-626-0347 or by e-mailing waterlooregionsupport@neuron.sg at any time.

Community Survey Coming Soon

Region and City staff will be monitoring how the program is being received by the community, and will share updates with their respective Councils. There will be an opportunity for further public feedback on this EngageWR page later in the riding season. Please subscribe to this page to be notified once the survey is available.

In the meantime, you can send questions about the program to sharedmicromobility@regionofwaterloo.ca.

FAQs

How do I get started?

You must first download the Neuron app and add a payment method. Neuron accepts Apple Pay, Google Pay, PayPal, credit or Visa debit card. Read Neuron's 11 Tips to Get Started or watch Neuron's videos on getting started and riding safely.

Do I need to wear a helmet?

All e-scooter riders must wear a helmet. E-bike riders under 18 must wear a helmet. All Neuron vehicles are equipped with adjustable helmets that are unlocked through the Neuron app. You can also use your own helmet.

How old do I need to be to rent a Neuron e-bike or e-scooter?

Riders must be 16 years old and above. For those under 18, guardian consent is required.

Where can I ride?

Check the Neuron app for the designated riding areas. These will be primarily in the downtown cores of the three cities at the start of the program.

Where can I park?

Check the Neuron app for the designated parking areas. These will be primarily in the downtown cores of the three cities at the start of the program. Read Neuron's 7 Parking Rules You Need to Know.

How much does it cost?

E-bikes and e-scooters cost $1.15 to unlock + $0.35 per min. Weekly and monthly passes, as well as discounted pricing are available. See Neuron app for more details.

How do I report an issue with a Neuron e-bike/e-scooter or the Neuron app?

You can reach out directly to Neuron customer service by calling 519-626-0347 or by e-mailing waterlooregionsupport@neuron.sg at any time. There is also an in-app chat.

How do I report a misparked Neuron e-bike/e-scooter or unsafe riding?


Page last updated: 15 Sep 2023, 10:53 AM