Program Update

Lime Canada acquired Neuron Micromobility earlier this summer.

Regional staff, in partnership with city staff, completed a comprehensive review to confirm that Lime meets the program requirements. This includes requirements for helmets, geofencing, speed limiting, no-ride zones, designated parking zones and data sharing.

Lime will deploy vehicles across the cities of Cambridge, Kitchener and Waterloo, building up to a fleet of 500 e-bikes and 500 e-scooters. Lime also offers its Lime Assist program for riders of varying abilities.

Download the Lime Canada app through your preferred app store to find e-bikes and e-scooters near you. You can learn more about renting a Lime e-bike or e-scooter by visiting the Lime Canada website.

Lime Customer Service

If you are a Lime user and require assistance, you can reach out directly to their customer service by calling 1-888-546-3345 or by e-mailing help-waterloo@li.me at any time.

Community Feedback

Region and City staff will be monitoring how the program is being received by the community, and will share updates with their respective Councils.

You can send questions about the program to sharedmicromobility@regionofwaterloo.ca.