Kitchener.ca website transformation

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Screen capture of the homepage of kitchener.ca, featuring an aerial view of the Victoria Park clock tower as the background image.

The City of Kitchener website, www.kitchener.ca, is undergoing a major transformation. When it relaunches later this year it will include a self-serve portal, allowing you to access city services straight from your computer or mobile device.

We've reviewed more than two years of analytic data to understand what on kitchener.ca is the most relevant to Kitchener residents, how the site is being used and how we can make important information more easily accessible.

But more importantly, we want to hear from you! Whether you use kitchener.ca on a daily, weekly or monthly basis, we are building this website for you.

NEW! We've added a new way to give feedback on our menu structure. Complete this 10-15 minute exercise to help us organize our content.

Click the ‘subscribe’ button on the side of the page to be notified about important project milestones and future opportunities for consultation.

The City of Kitchener website, www.kitchener.ca, is undergoing a major transformation. When it relaunches later this year it will include a self-serve portal, allowing you to access city services straight from your computer or mobile device.

We've reviewed more than two years of analytic data to understand what on kitchener.ca is the most relevant to Kitchener residents, how the site is being used and how we can make important information more easily accessible.

But more importantly, we want to hear from you! Whether you use kitchener.ca on a daily, weekly or monthly basis, we are building this website for you.

NEW! We've added a new way to give feedback on our menu structure. Complete this 10-15 minute exercise to help us organize our content.

Click the ‘subscribe’ button on the side of the page to be notified about important project milestones and future opportunities for consultation.

  • This survey is now closed. Thank you for your feedback!

    Our 10-minute survey asks a few simple questions about how you use the site, what works well and what we can improve.

    We want to hear from you!

    Our 10-minute survey asks a few simple questions about how you use the site, what works well and what we can improve.

    We want to hear from you!

    Take Survey
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  • This survey is now closed. Thank you for your feedback!

    We're building a self-serve portal (MyKitchener), and want your feedback on our work so far. In this exercise, we'll show you the process of signing up for a MyKitchener account, and then ask for your feedback on the concept. We'll also go through it step-by-step to make sure you're able to get as detailed as you want with your comments.

    We're building a self-serve portal (MyKitchener), and want your feedback on our work so far. In this exercise, we'll show you the process of signing up for a MyKitchener account, and then ask for your feedback on the concept. We'll also go through it step-by-step to make sure you're able to get as detailed as you want with your comments.

    Try the portal
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