Accessibility Plan 2023-2026

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We are committed to being responsive to the needs of all people who work, live, and play within the City of Cambridge. To do this, we recognize the diverse needs of our residents and visitors and respond by striving to provide services and facilities that are accessible.

We would like to hear from you about how we can improve accessibility in our programs, services and facilities.

Please complete the survey below before October 21, 2022.

Your input is valuable and will help shape our 2023 – 2026 accessibility plan that will outline what we will do to prevent and remove barriers for people with disabilities.


Accessibility for Ontarians with Disabilities Act (AODA)

The plan will also outline our strategy to continue meeting the requirements under the AODA, 2005. Under the AODA, standards were developed in five areas to help identify what must be done to eliminate barriers for people with disabilities.

The five standards are:

  • Customer Service
  • Information and Communication
  • Employment
  • Transportation
  • Design of Public Spaces

Our accessibility plan will cover city facilities, services and public spaces. As Transportation falls under the Region of Waterloo it will not be included in this plan. Private businesses, their layout and services, are under the province's jurisdiction under the AODA and the Ontario Building Code.

What are disability barriers?

Under the AODA, a barrier is anything that prevents a person with a disability from fully participating in their community.

Barriers limit access:

  • To places and activities, because of the way it is designed
  • To the things people with disabilities can do
  • To the places they can go
  • Due to the attitudes of others towards them

If you require this document in an accessible format please visit Request for Accessible Format and Communication

Learn more

Visit our Accessibility web page to learn more about accessibility initiatives.


We are committed to being responsive to the needs of all people who work, live, and play within the City of Cambridge. To do this, we recognize the diverse needs of our residents and visitors and respond by striving to provide services and facilities that are accessible.

We would like to hear from you about how we can improve accessibility in our programs, services and facilities.

Please complete the survey below before October 21, 2022.

Your input is valuable and will help shape our 2023 – 2026 accessibility plan that will outline what we will do to prevent and remove barriers for people with disabilities.


Accessibility for Ontarians with Disabilities Act (AODA)

The plan will also outline our strategy to continue meeting the requirements under the AODA, 2005. Under the AODA, standards were developed in five areas to help identify what must be done to eliminate barriers for people with disabilities.

The five standards are:

  • Customer Service
  • Information and Communication
  • Employment
  • Transportation
  • Design of Public Spaces

Our accessibility plan will cover city facilities, services and public spaces. As Transportation falls under the Region of Waterloo it will not be included in this plan. Private businesses, their layout and services, are under the province's jurisdiction under the AODA and the Ontario Building Code.

What are disability barriers?

Under the AODA, a barrier is anything that prevents a person with a disability from fully participating in their community.

Barriers limit access:

  • To places and activities, because of the way it is designed
  • To the things people with disabilities can do
  • To the places they can go
  • Due to the attitudes of others towards them

If you require this document in an accessible format please visit Request for Accessible Format and Communication

Learn more

Visit our Accessibility web page to learn more about accessibility initiatives.

Page last updated: 14 Sep 2022, 09:32 AM