This session is designed to gather meaningful insights from community centre supervisors and facilitators. As City staff they bring valuable operational knowledge of internal digital tools, workflows, and service delivery systems.As customer facing staff, they also have firsthand knowledge of resident experiences is essential to understanding how digital services are accessed, where barriers exist, and how technology can be more inclusive and responsive.

Through this engagement, we aim to surface operational challenges and service delivery gaps, while also capturing insights into how residents experience digital services in real time. Their feedback will help inform the strategy’s direction by validating themes identified in previous phases and identifying new priorities that reflect both internal realities and community needs.