Project Overview
The Region of Waterloo is reviewing how it responds to groundwater interference complaints from private well owners.
This review focuses specifically on the complaint and appeal process, including how concerns are assessed, how decisions are made, and what happens when interference is identified.
You can review the current Policy and Procedures here
Recent concerns raised by residents, particularly in rural areas, have highlighted the need for a process that is more transparent, independent, and resident-centered. In response, Regional Council has directed staff to explore updates, including options to strengthen independence and improve how decisions are reviewed.
This work combines technical analysis with input from residents, municipalities and stakeholder to inform recommendations to Regional Council.
How can I participate
Your input is essential to shaping a process that is fair, transparent, and responsive to the needs of our community.
You are invited to attend a virtual Public Information and Consultation Session
📅Date: June 24, 2026
🕗Time: 6:00 – 8:00 PM
💻Location: Zoom (click here)
This virtual session will:
- provide an overview of how well interference is assessed
- explain how the current complaint process works and how it compares to other municipalities
- answer questions and gather your input on how the process can be improved
We are particularly interested in hearing from private well owners and potentially affected residents, including your perspectives on fairness, transparency, decision making, and what meaningful outcomes should look like
Please note that this session is focused on improving the process going forward, rather than reviewing individual cases.
Other ways to participate
For those unable to attend or who wish to share additional feedback, a survey will be available following the session.
Complete the survey (available from June 23 to June 30): (will be available soon)
