Project Overview

The Region of Waterloo is reviewing how it responds to groundwater interference complaints from private well owners.

This review focuses specifically on the complaint and appeal process, including how concerns are assessed, how decisions are made, and what happens when interference is identified.

You can review the current Policy and Procedures here

Recent concerns raised by residents, particularly in rural areas, have highlighted the need for a process that is more transparent, independent, and resident-centered. In response, Regional Council has directed staff to explore updates, including options to strengthen independence and improve how decisions are reviewed.

This work combines technical analysis with input from residents, municipalities and stakeholder to inform recommendations to Regional Council.

How can I participate

Your input is essential to shaping a process that is fair, transparent, and responsive to the needs of our community.

You are invited to attend an in person drop in Public Information and Consultation Session.

📅Date: July 14, 2026

🕗Time: 4:00 – 7:00 P.M.

💻Location: Cafeteria at 150 Frederick St., Kitchener

This in-person session will provide an overview of how well interference is assessed, explain how the current complaint process works, answer questions, and gather your input on how the process can be improved. The session will be held in a "drop-in" style, so we invite you to stop by any time between 4 and 7 PM.

Project Team members will be in attendance to answer any questions you may have regarding the review process and receive feedback.

We are particularly interested in hearing from private well owners and potentially affected residents, including your perspectives on fairness, transparency, decision making, and what meaningful outcomes should look like. We encourage you to visit the project page for detailed information and to stay informed throughout the process.

Please note that this session is focused on improving the overall process going forward, rather than reviewing individual cases.

Other ways to participate

The project feedback form is now closed. A summary of results will be available here soon.

Past Event

📅Date: June 24, 2026

🕗Time: 6:00 – 8:00 PM

💻Location: Recording (click here)

This virtual session covered:

• provide an overview of how well interference is assessed
• explain how the current complaint process works and how it compares to other municipalities
• answer questions and gather your input on how the process can be improved

We are particularly interested in hearing from private well owners and potentially affected residents, including your perspectives on fairness, transparency, decision making, and what meaningful outcomes should look like

Please note that this session is focused on improving the process going forward, rather than reviewing individual cases.

Other ways to participate

The project feedback form is now closed. A summary of the results will be available here soon.

Complete the survey (available from June 23 to July 15)