Petersburg Water System
Project overview
On January 15, 2024, the Ministry of the Environment, Conservation and Parks directed the Region of Waterloo and the Township of Wilmot to assume all responsibility for the current Petersburg water system as of May 13, 2024. This change came with the current owner discontinuing operations of this system.
In Wilmot, the Region is responsible for treating municipal drinking water and the Township is responsible for the municipal distribution system that provides water to their customers.
The current water system supplies water to one property on Deerfield extension, nine properties on Deerfield Avenue, 31 properties on Alice Crescent, four properties on Redford Drive, eight properties on Notre Dame Drive and nine properties on Snyder's Road East, as well as a community park and Emmanuel Lutheran Church.
What does this mean for property owners?
We know you have questions like:
- Is my drinking water safe? — that we can answer now and say yes! And, once we begin operating the system, we can look at any improvements that might be needed.
- Are residents going to have to pay more?
- What kind of water tests will be done and when?
- How will water be billed and at what rate?
- Whom do I contact if I have issues with my water?
- Do I need to stay on this water system?
Neighbourhood meeting — Thanks for attending
Thanks to the nearly 70 people who attended the meeting at St. Agatha Community Centre on April 4 to receive an update and ask any questions.
Questions and answers arising from the neighbourhood meeting are posted on this page.
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Questions?
You can also submit a question below using the Question tab for our project team to answer.
Ask us a question
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Here's how the tool works:
Ask your question in the box below and click "Submit".
Submitted questions are reviewed by the Petersburg Water System project team.
Responses are provided within three business days of receipt.
Sometimes answers require information from multiple sources. If the answer is going to take longer than three business days, we will let you know.
For if have any problems with this form, please call us at 519-503-6369.
Who's Listening
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Phone 519-503-6369 Email plaw@regionofwaterloo.ca -
Phone 519-778-3782 Email donna.kell@wilmot.ca
FAQs
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Water Meters and Bills
- Many customers have already paid in advance to the current system owner and are concerned about double pay for the same time period once Municipality starts operation on May 13.
- Compared to our current billing, will our bills go up?
- We have 2 people in our home (very low number compared to neighbours), don't have lawn irrigation, don't have any pool, aren't at home all summer. It is not fair that everyone is paying the same
- Why don't you collect fees for system upgrades and keep operational fees the same?
- How can customers pay their municipal bills?
- Will we be provided quantitative figures of water consumed until individual meters are installed?
- Is the goal for customers to be individually metered?
- If meter installed, will you have to dig?
- Can we choose to purchase meter rather than paying for it forever?
- Once the meter is installed, how will it be read?
- Why don't you put the water meters in right away?
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Water Quality, Quantity and Pressure
- Many customers raised concerns about water pressure
- Is the volume in the well is sufficient to address the needs of the community? And is there an intention to connect to the Region’s water system like St. Agatha?
- Will you be removing calcium and iron?
- There is serious water quality issues during emergency shutoff, water comes back on with brown or orange colored water
- Should we be concerned that water will be taken to other part of IUS, like in Shingletown?
- Has there been any studies on the ability of the current well to support future connections?
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Financials
- Do you have budget for the work?
- Will we get a list of system upgrade work to explain the additional cost?
- What was the cost for St. Agatha ? Do we need expect similar costs?
- You’re talking about investments short term and long term. How is this going to be communicated?
- The costs that you will be needing to recover from all of the community, is there money in a reserve from the current system that will be applied to the current balance of capital work?
- Can you wait the propsed upgrade for a year or so until the reserve funds grow ? Se we don't need to pay for upgrade now?
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Other Service Questions
- How soon will we see a generator in to maintain operation during a hydro interuption?
- Would be the addition of hydrants allow for fire protection?
- Can new costumers be added in to the system?
- If there are leaks in the system costs currently distributed among water users (resident noted very sandy soil). Will this be the case in the future?
- Do you have more details on the future study scope?
- Are there plans for a sanitary sewer?
- There was legal contract signed by residents with Paul, what needs to happen with this?
Thank you for your contribution!
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