The Region of Waterloo is reviewing and updating Taxi By-law 16-044 to enhance taxi services and better reflect the current and future needs of our community.

The Region's role in Taxi Services:

The Region of Waterloo is responsible for ensuring that taxi services operate efficiently and safely for all residents and visitors. Key responsibilities include:

• Licensing and Regulation: Ensuring all taxi operators and vehicles meet the Region’s licensing requirements.

• Safety Standards: Upholding safety standards for vehicles and drivers, including inspections, background checks, and training requirements.

• Fare Regulation: Regulating fares to ensure fair pricing and prevent overcharging.

• Accessibility: Ensuring accessible taxis are provided, that they are available, and safe.

• Complaint Management: Managing and addressing complaints related to taxi services.

We Want To Hear from You

We want to hear your thoughts on current taxi services and areas of improvement that are important to you and to the community. If you use taxis regularly or occasionally, your feedback is essential. Please complete the Taxi Services Feedback Survey. Your insights will help us understand how well taxi services are meeting community needs, and where improvement is needed.