Charles Street Terminal Visioning

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The Region of Waterloo and City of Kitchener are working towards a vision for a mixed-use development on the former Charles Street Terminal site, in the heart of downtown Kitchener. This vision will be informed by environmental and technical findings, financial modeling and community engagement.

Located at 15 Charles Street West, the property occupies a key location in downtown Kitchener. With a footprint of 10,470 square meters (1.047 hectare / 2.59 acres in size), the size and location of the property make the future use of this site an important discussion point for the community.

Based on the strategic direction of the Region of Waterloo and the City of Kitchener, and determined by the community, the site's four guiding priorities include:

  1. Affordable housing options
  2. Climate action
  3. Equity, diversity and inclusion
  4. A thriving economy

Technical studies to date include completion of a property boundary survey to understand current physical infrastructure on the site, as well as Environmental and geotechnical work to understand the make-up of the soil, and the presence of any contaminants in the ground or groundwater as a result of previous and/or surrounding uses.



Visioning the future use of Charles Street Terminal: what we've heard

Community-Wide Engagement to date

  • The Region of Waterloo’s Charles Street Terminal community engagement initiatives have received over 1500 community responses to date.
  • A community-wide survey launched in winter 2021 determined the project's four main guiding priorities:
    1. affordable housing, 2. climate action, 3. equity, diversity and inclusion, and 4. a thriving economy. Community feedback also emphasised the importance of equity, and a desire for community-based, community-driven engagement opportunities.
  • On-the-ground outreach teams in summer 2022 engaged community members at festivals and in community spaces in Downtown Kitchener, along with an online survey to determine current needs across downtown. The summarized insights indicated the desire for affordable and supportive housing options; space for Indigenous, Black, racialized and 2SLGBTQ+ peoples groups; community space with indoor and outdoor options (with a majority of responses emphasizing need for an Indigenous Community Space); creation of a multi-use site with housing, healthcare services, retail and community space.

Community-Inspired Engagement

  • Following community-led dialogue and visioning, Indigenous community leaders and co-founders of Land Back Camp Amy Smoke and Bangishimo Johnston presented a proposal to Regional Council on Nov. 21 2021 outlining the Terminal redevelopment as an opportunity to invest in an Indigenous community hub based on current Indigenous community space needs. In addition to the presentation at council, the group created a short film, Recollections and Imaginings, featuring stories from community members about their memories, experiences and future vision of the Charles Street Terminal.
  • The Region of Waterloo acknowledges and thanks the community leaders who continue to support and enable discussion on the future of the Charles Street Terminal. All community feedback that is shared with the Region of Waterloo will be considered in this visioning process.


Upcoming Engagement Opportunities

Downtown Kitchener Community Survey
An online survey for downtown Kitchener residents and business owners is open now until March 1, 2024.

This phase of engagement is focused on determining site-specific features to inform future design options.


Technical Considerations

MTE Consultants Inc. were engaged to complete both Environmental and Geotechnical analysis of the site in the summer of 2022. The work program commenced on site in September 2022, with final on site sampling and analysis completed in November 2022. Draft reports issued have identified environmental concerns in both soil and groundwater at the site. These results are not considered dissimilar to other urban infill sites with former industrial uses either on, or in proximity, but do verify the complexity of the redevelopment program, and the need for a Remediation Action Plan.

Environmental & Geotechnical Findings to date include:

  • Shallow soil contamination related to lead and hydrocarbons, generally at depths of less than 1.5m below surface.
  • Deeper soil contamination at one location attributed to waste from past demolition of buildings.
  • Road salt impacts also present in soil throughout site.
  • Excess soil management during future construction will need to involve disposal of contaminated soil to landfill.
  • Groundwater contamination related to chlorinated solvents (no on site source
  • identified) as well as localized metals and acid/base/neutral compounds.

Geotechnical Considerations

The MTE report provided recommendations related to site preparation, excavations, dewatering, foundation design, site servicing, and pavement structure. These recommendations will inform future design analysis. The final report will be provided through the formal RFP process, to inform submissions.

Technical Study Work Plan

Technical design and landscape studies, along with financial modelling, disposition strategy, and market analysis will commence in the spring to help guide the path toward re-development. This work will occur concurrent to the ongoing multi-stakeholder and community engagement work over the course of the spring and summer. Regional staff will bring back recommendations to Council at key milestones including the approach to environmental remediation, and disposition to the market.

Background + History

The Charles Street Terminal located in downtown Kitchener, Ontario is a settler development built on the Haldimand Tract and the traditional territory of the Attawonderonk, Haudenosaunee and Anishinaabe Peoples. The stewardship and contribution of First Nations, Métis and Inuit peoples is a living history and culture that the Region of Waterloo is committed to learning, celebrating and integrating.

1880s – 1950s
From 1882 until 1958, the Berlin Gas Commission operated a coal gasification plant on Gaukel Street between Charles and Joseph Streets. The majority of the facility was located on the west side of Gaukel Street but the main gas-holding tank was located on the Subject Site. The environmental contamination caused by the former coal gasification plant required significant remediation efforts led by the City of Kitchener on surrounding sites beginning in 2007. Regional staff led environmental assessments of 15 Charles St W in 2022.

1940s – 1980s
In 1949, expanding on their father’s downtown furniture business, Roy and Ross Bulla (Bulla Bros Ltd.) opened a department store on the site as the anchor for the Bullas Building. This mixed-use development was used for commercial, residential and innovative placemaking features, including a public fountain and two concrete and quartz statues created by artist Helen Waimel depicting sea goddesses riding dolphins, which are now on display at Centre in the Square. The brothers and their visionary development contributed to the eventual expansion of Charles Street from a laneway into the main urban corridor it is today.

1980s – 2000
The site was left vacant in 1987, and by 1988 local modernist architect John Lingwood created the design of the new Terminal building for the City of Kitchener's transit service which operational by 1992.

2000 – 2019
On January 1, 2000, ownership of the terminal transferred to the Region of Waterloo, the operator of Grand River Transit (GRT), when Kitchener Transit and Cambridge Transit merged. It became the GRT Transit Hub and Greyhound Bus Terminal.

2019 – 2022
In 2019 the completion and launch of GRT’s Light Trail Transit System shifts the centre of transit in Waterloo Region, ending operations of the Charles Street Bus Terminal. The central Victoria Park ION Station is located 130 meters from the terminal. From 2020-2022, the site was temporarily used by Grand River Hospital as a COVID Testing and Vaccination Centre.


The Region of Waterloo and City of Kitchener are working towards a vision for a mixed-use development on the former Charles Street Terminal site, in the heart of downtown Kitchener. This vision will be informed by environmental and technical findings, financial modeling and community engagement.

Located at 15 Charles Street West, the property occupies a key location in downtown Kitchener. With a footprint of 10,470 square meters (1.047 hectare / 2.59 acres in size), the size and location of the property make the future use of this site an important discussion point for the community.

Based on the strategic direction of the Region of Waterloo and the City of Kitchener, and determined by the community, the site's four guiding priorities include:

  1. Affordable housing options
  2. Climate action
  3. Equity, diversity and inclusion
  4. A thriving economy

Technical studies to date include completion of a property boundary survey to understand current physical infrastructure on the site, as well as Environmental and geotechnical work to understand the make-up of the soil, and the presence of any contaminants in the ground or groundwater as a result of previous and/or surrounding uses.



Visioning the future use of Charles Street Terminal: what we've heard

Community-Wide Engagement to date

  • The Region of Waterloo’s Charles Street Terminal community engagement initiatives have received over 1500 community responses to date.
  • A community-wide survey launched in winter 2021 determined the project's four main guiding priorities:
    1. affordable housing, 2. climate action, 3. equity, diversity and inclusion, and 4. a thriving economy. Community feedback also emphasised the importance of equity, and a desire for community-based, community-driven engagement opportunities.
  • On-the-ground outreach teams in summer 2022 engaged community members at festivals and in community spaces in Downtown Kitchener, along with an online survey to determine current needs across downtown. The summarized insights indicated the desire for affordable and supportive housing options; space for Indigenous, Black, racialized and 2SLGBTQ+ peoples groups; community space with indoor and outdoor options (with a majority of responses emphasizing need for an Indigenous Community Space); creation of a multi-use site with housing, healthcare services, retail and community space.

Community-Inspired Engagement

  • Following community-led dialogue and visioning, Indigenous community leaders and co-founders of Land Back Camp Amy Smoke and Bangishimo Johnston presented a proposal to Regional Council on Nov. 21 2021 outlining the Terminal redevelopment as an opportunity to invest in an Indigenous community hub based on current Indigenous community space needs. In addition to the presentation at council, the group created a short film, Recollections and Imaginings, featuring stories from community members about their memories, experiences and future vision of the Charles Street Terminal.
  • The Region of Waterloo acknowledges and thanks the community leaders who continue to support and enable discussion on the future of the Charles Street Terminal. All community feedback that is shared with the Region of Waterloo will be considered in this visioning process.


Upcoming Engagement Opportunities

Downtown Kitchener Community Survey
An online survey for downtown Kitchener residents and business owners is open now until March 1, 2024.

This phase of engagement is focused on determining site-specific features to inform future design options.


Technical Considerations

MTE Consultants Inc. were engaged to complete both Environmental and Geotechnical analysis of the site in the summer of 2022. The work program commenced on site in September 2022, with final on site sampling and analysis completed in November 2022. Draft reports issued have identified environmental concerns in both soil and groundwater at the site. These results are not considered dissimilar to other urban infill sites with former industrial uses either on, or in proximity, but do verify the complexity of the redevelopment program, and the need for a Remediation Action Plan.

Environmental & Geotechnical Findings to date include:

  • Shallow soil contamination related to lead and hydrocarbons, generally at depths of less than 1.5m below surface.
  • Deeper soil contamination at one location attributed to waste from past demolition of buildings.
  • Road salt impacts also present in soil throughout site.
  • Excess soil management during future construction will need to involve disposal of contaminated soil to landfill.
  • Groundwater contamination related to chlorinated solvents (no on site source
  • identified) as well as localized metals and acid/base/neutral compounds.

Geotechnical Considerations

The MTE report provided recommendations related to site preparation, excavations, dewatering, foundation design, site servicing, and pavement structure. These recommendations will inform future design analysis. The final report will be provided through the formal RFP process, to inform submissions.

Technical Study Work Plan

Technical design and landscape studies, along with financial modelling, disposition strategy, and market analysis will commence in the spring to help guide the path toward re-development. This work will occur concurrent to the ongoing multi-stakeholder and community engagement work over the course of the spring and summer. Regional staff will bring back recommendations to Council at key milestones including the approach to environmental remediation, and disposition to the market.

Background + History

The Charles Street Terminal located in downtown Kitchener, Ontario is a settler development built on the Haldimand Tract and the traditional territory of the Attawonderonk, Haudenosaunee and Anishinaabe Peoples. The stewardship and contribution of First Nations, Métis and Inuit peoples is a living history and culture that the Region of Waterloo is committed to learning, celebrating and integrating.

1880s – 1950s
From 1882 until 1958, the Berlin Gas Commission operated a coal gasification plant on Gaukel Street between Charles and Joseph Streets. The majority of the facility was located on the west side of Gaukel Street but the main gas-holding tank was located on the Subject Site. The environmental contamination caused by the former coal gasification plant required significant remediation efforts led by the City of Kitchener on surrounding sites beginning in 2007. Regional staff led environmental assessments of 15 Charles St W in 2022.

1940s – 1980s
In 1949, expanding on their father’s downtown furniture business, Roy and Ross Bulla (Bulla Bros Ltd.) opened a department store on the site as the anchor for the Bullas Building. This mixed-use development was used for commercial, residential and innovative placemaking features, including a public fountain and two concrete and quartz statues created by artist Helen Waimel depicting sea goddesses riding dolphins, which are now on display at Centre in the Square. The brothers and their visionary development contributed to the eventual expansion of Charles Street from a laneway into the main urban corridor it is today.

1980s – 2000
The site was left vacant in 1987, and by 1988 local modernist architect John Lingwood created the design of the new Terminal building for the City of Kitchener's transit service which operational by 1992.

2000 – 2019
On January 1, 2000, ownership of the terminal transferred to the Region of Waterloo, the operator of Grand River Transit (GRT), when Kitchener Transit and Cambridge Transit merged. It became the GRT Transit Hub and Greyhound Bus Terminal.

2019 – 2022
In 2019 the completion and launch of GRT’s Light Trail Transit System shifts the centre of transit in Waterloo Region, ending operations of the Charles Street Bus Terminal. The central Victoria Park ION Station is located 130 meters from the terminal. From 2020-2022, the site was temporarily used by Grand River Hospital as a COVID Testing and Vaccination Centre.

Ask a Question!

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  • Submitted questions are reviewed by The Project Team
  • Responses are provided within 3 business days of receipt. 
  • Sometimes answers require information from multiple sources. If the answer is going to take longer than 3 business days, we will let you know.


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  • Share Charles St. survey is broken. Unable to enter postal code. on Facebook Share Charles St. survey is broken. Unable to enter postal code. on Twitter Share Charles St. survey is broken. Unable to enter postal code. on Linkedin Email Charles St. survey is broken. Unable to enter postal code. link

    Charles St. survey is broken. Unable to enter postal code.

    Sheldon asked 3 months ago

    Thank you for letting us know. We've updated the survey to resolve the issue. 

  • Share Is the team still on track to present a proposed design in spring/summer 2024 for the Charles St Terminal site? Thanks! on Facebook Share Is the team still on track to present a proposed design in spring/summer 2024 for the Charles St Terminal site? Thanks! on Twitter Share Is the team still on track to present a proposed design in spring/summer 2024 for the Charles St Terminal site? Thanks! on Linkedin Email Is the team still on track to present a proposed design in spring/summer 2024 for the Charles St Terminal site? Thanks! link

    Is the team still on track to present a proposed design in spring/summer 2024 for the Charles St Terminal site? Thanks!

    skf asked 3 months ago

    The Region of Waterloo is currently in the process of contracting an architect to produce initial visualizations for the Charles Street redevelopment in Spring/Summer 2024. 

  • Share Is the footprint of the Charles Street terminal large enough to contain a new hockey arena/events centre along the lines of the one in London (i.e. 9000-seater)? If not, could Joseph Street be closed (it's not that heavily used anyways) and the footprint be thus extended over to Victoria Park? The Aud is starting to show her age, and it's in a perfect spot for it, right smack downtown and next to an ION stop. I believe that it would bring alot of revenue into the downtown core (especially the hospitality sector) and keep the momentum that we've gained the past couple of years in this neighbourhood up! on Facebook Share Is the footprint of the Charles Street terminal large enough to contain a new hockey arena/events centre along the lines of the one in London (i.e. 9000-seater)? If not, could Joseph Street be closed (it's not that heavily used anyways) and the footprint be thus extended over to Victoria Park? The Aud is starting to show her age, and it's in a perfect spot for it, right smack downtown and next to an ION stop. I believe that it would bring alot of revenue into the downtown core (especially the hospitality sector) and keep the momentum that we've gained the past couple of years in this neighbourhood up! on Twitter Share Is the footprint of the Charles Street terminal large enough to contain a new hockey arena/events centre along the lines of the one in London (i.e. 9000-seater)? If not, could Joseph Street be closed (it's not that heavily used anyways) and the footprint be thus extended over to Victoria Park? The Aud is starting to show her age, and it's in a perfect spot for it, right smack downtown and next to an ION stop. I believe that it would bring alot of revenue into the downtown core (especially the hospitality sector) and keep the momentum that we've gained the past couple of years in this neighbourhood up! on Linkedin Email Is the footprint of the Charles Street terminal large enough to contain a new hockey arena/events centre along the lines of the one in London (i.e. 9000-seater)? If not, could Joseph Street be closed (it's not that heavily used anyways) and the footprint be thus extended over to Victoria Park? The Aud is starting to show her age, and it's in a perfect spot for it, right smack downtown and next to an ION stop. I believe that it would bring alot of revenue into the downtown core (especially the hospitality sector) and keep the momentum that we've gained the past couple of years in this neighbourhood up! link

    Is the footprint of the Charles Street terminal large enough to contain a new hockey arena/events centre along the lines of the one in London (i.e. 9000-seater)? If not, could Joseph Street be closed (it's not that heavily used anyways) and the footprint be thus extended over to Victoria Park? The Aud is starting to show her age, and it's in a perfect spot for it, right smack downtown and next to an ION stop. I believe that it would bring alot of revenue into the downtown core (especially the hospitality sector) and keep the momentum that we've gained the past couple of years in this neighbourhood up!

    Scott Kush asked over 2 years ago

    Thank you for your feedback. We have made note of your comments.  

  • Share I am under the impression that a petition was circulated, requesting that the space become a cultural centre for Indigenous people. Am I correct with this info ? on Facebook Share I am under the impression that a petition was circulated, requesting that the space become a cultural centre for Indigenous people. Am I correct with this info ? on Twitter Share I am under the impression that a petition was circulated, requesting that the space become a cultural centre for Indigenous people. Am I correct with this info ? on Linkedin Email I am under the impression that a petition was circulated, requesting that the space become a cultural centre for Indigenous people. Am I correct with this info ? link

    I am under the impression that a petition was circulated, requesting that the space become a cultural centre for Indigenous people. Am I correct with this info ?

    Molly asked over 2 years ago

    On November 1, 2021 Land Back Camp attended a Regional Council meeting to bring this idea forward. The minutes of the meeting can be found here:  https://calendar.regionofwaterloo.ca/Council/Detail/2021-11-01-1800-2022-Plan-and-Budget-Public-Input-Meeting/e157e418-5383-40cb-83d0-addc01623dcf

  • Share I agree with Caron and Evelyn, This centrally located property should be used for the good of the community and could be used as temporary housing for homeless people. on Facebook Share I agree with Caron and Evelyn, This centrally located property should be used for the good of the community and could be used as temporary housing for homeless people. on Twitter Share I agree with Caron and Evelyn, This centrally located property should be used for the good of the community and could be used as temporary housing for homeless people. on Linkedin Email I agree with Caron and Evelyn, This centrally located property should be used for the good of the community and could be used as temporary housing for homeless people. link

    I agree with Caron and Evelyn, This centrally located property should be used for the good of the community and could be used as temporary housing for homeless people.

    CSC asked over 2 years ago

    Thank you for your feedback. We have made note of your comments.  

  • Share Will the property remain municipally owned? Or is sale of the property for private development being considered as well? on Facebook Share Will the property remain municipally owned? Or is sale of the property for private development being considered as well? on Twitter Share Will the property remain municipally owned? Or is sale of the property for private development being considered as well? on Linkedin Email Will the property remain municipally owned? Or is sale of the property for private development being considered as well? link

    Will the property remain municipally owned? Or is sale of the property for private development being considered as well?

    Philip C asked over 2 years ago

    The Charles Street property is jointly owned by the Region of Waterloo and City of Kitchener. The working assumption behind the public engagement process is that the property will be declared surplus and placed for sale through a RFP process to a third party developer. The inputs received through the public engagement process will help to shape the development requirements for the site that will be included as requirements in the sale of the property.

  • Share When will Kitchener-Waterloo & the region get serious about providing a permanent home for the homeless people? This seem like a perfect place for them close to the LRT. & Victoria Park. on Facebook Share When will Kitchener-Waterloo & the region get serious about providing a permanent home for the homeless people? This seem like a perfect place for them close to the LRT. & Victoria Park. on Twitter Share When will Kitchener-Waterloo & the region get serious about providing a permanent home for the homeless people? This seem like a perfect place for them close to the LRT. & Victoria Park. on Linkedin Email When will Kitchener-Waterloo & the region get serious about providing a permanent home for the homeless people? This seem like a perfect place for them close to the LRT. & Victoria Park. link

    When will Kitchener-Waterloo & the region get serious about providing a permanent home for the homeless people? This seem like a perfect place for them close to the LRT. & Victoria Park.

    Evelyn Crawford asked over 2 years ago

    Thank you for your feedback. We have made note of your comments. Please take the recently launched survey to have your feedback included in the process: https://www.engagewr.ca/embeds/projects/26004/survey-tools/24446

  • Share Why change a good location , Close to Victoria park, down town, City Hall as a senior this location was excellent. Now a new location will limit me to visit Victoria park and downtown as will many of my senior friends. Upgrade bit do not move the location on Facebook Share Why change a good location , Close to Victoria park, down town, City Hall as a senior this location was excellent. Now a new location will limit me to visit Victoria park and downtown as will many of my senior friends. Upgrade bit do not move the location on Twitter Share Why change a good location , Close to Victoria park, down town, City Hall as a senior this location was excellent. Now a new location will limit me to visit Victoria park and downtown as will many of my senior friends. Upgrade bit do not move the location on Linkedin Email Why change a good location , Close to Victoria park, down town, City Hall as a senior this location was excellent. Now a new location will limit me to visit Victoria park and downtown as will many of my senior friends. Upgrade bit do not move the location link

    Why change a good location , Close to Victoria park, down town, City Hall as a senior this location was excellent. Now a new location will limit me to visit Victoria park and downtown as will many of my senior friends. Upgrade bit do not move the location

    Yvette Eykens asked over 2 years ago

    Thank you for your feedback. We have made note of your comments. Please take the recently launched survey to have your feedback included in the process: https://www.engagewr.ca/embeds/projects/26004/survey-tools/24446

  • Share With lack of housing in this Community, I would like to see the Downtown Bus Terminal be renamed "We Care About Everyone" This could be used as a holding place for people who have no where to go during this time, and would require constant monitoring by professionals, like psychiatrists, employment specialists, cooks and financial professionals, etc. Beds, one side for men, another for women with their children would be great; possible expanding of the property would be a high necessity. on Facebook Share With lack of housing in this Community, I would like to see the Downtown Bus Terminal be renamed "We Care About Everyone" This could be used as a holding place for people who have no where to go during this time, and would require constant monitoring by professionals, like psychiatrists, employment specialists, cooks and financial professionals, etc. Beds, one side for men, another for women with their children would be great; possible expanding of the property would be a high necessity. on Twitter Share With lack of housing in this Community, I would like to see the Downtown Bus Terminal be renamed "We Care About Everyone" This could be used as a holding place for people who have no where to go during this time, and would require constant monitoring by professionals, like psychiatrists, employment specialists, cooks and financial professionals, etc. Beds, one side for men, another for women with their children would be great; possible expanding of the property would be a high necessity. on Linkedin Email With lack of housing in this Community, I would like to see the Downtown Bus Terminal be renamed "We Care About Everyone" This could be used as a holding place for people who have no where to go during this time, and would require constant monitoring by professionals, like psychiatrists, employment specialists, cooks and financial professionals, etc. Beds, one side for men, another for women with their children would be great; possible expanding of the property would be a high necessity. link

    With lack of housing in this Community, I would like to see the Downtown Bus Terminal be renamed "We Care About Everyone" This could be used as a holding place for people who have no where to go during this time, and would require constant monitoring by professionals, like psychiatrists, employment specialists, cooks and financial professionals, etc. Beds, one side for men, another for women with their children would be great; possible expanding of the property would be a high necessity.

    Caron Joanne Thomas asked over 2 years ago

    Thank you for your feedback. We have made note of your comments. Please take the recently launched survey to have your feedback included in the process: https://www.engagewr.ca/embeds/projects/26004/survey-tools/24446

  • Share I would like to be on the committee. How do I go about applying to get on the committee. I am a life time resident of Kitchener. I currently live on Patricia Ave. Most of my life I have lived in the areas surrounding downtown. I am a Realtor and have a strong desire to be part of this project. on Facebook Share I would like to be on the committee. How do I go about applying to get on the committee. I am a life time resident of Kitchener. I currently live on Patricia Ave. Most of my life I have lived in the areas surrounding downtown. I am a Realtor and have a strong desire to be part of this project. on Twitter Share I would like to be on the committee. How do I go about applying to get on the committee. I am a life time resident of Kitchener. I currently live on Patricia Ave. Most of my life I have lived in the areas surrounding downtown. I am a Realtor and have a strong desire to be part of this project. on Linkedin Email I would like to be on the committee. How do I go about applying to get on the committee. I am a life time resident of Kitchener. I currently live on Patricia Ave. Most of my life I have lived in the areas surrounding downtown. I am a Realtor and have a strong desire to be part of this project. link

    I would like to be on the committee. How do I go about applying to get on the committee. I am a life time resident of Kitchener. I currently live on Patricia Ave. Most of my life I have lived in the areas surrounding downtown. I am a Realtor and have a strong desire to be part of this project.

    Elleeen9 asked over 2 years ago

    While a formal, public committee will not be created, there will be broad public engagement taken on the redevelopment of this site. In addition to this survey, additional public engagement opportunities are being planned for early 2022. We would welcome your voice at these consultations. Subscribe to this page to keep up to date on upcoming opportunities. 

Page last updated: 01 Mar 2024, 12:00 PM