Charles Street Terminal Visioning

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The Region of Waterloo and City of Kitchener are working towards a vision for a mixed-use development on the former Charles Street Terminal site, in the heart of downtown Kitchener. This vision will be informed by environmental and technical findings, financial modeling and community engagement.

Located at 15 Charles Street West, the property occupies a key location in downtown Kitchener. With a footprint of 10,470 square meters (1.047 hectare / 2.59 acres in size), the size and location of the property make the future use of this site an important discussion point for the community.

Based on the strategic direction of the Region of Waterloo and the City of Kitchener, and determined by the community, the site's four guiding priorities include:

  1. Affordable housing options
  2. Climate action
  3. Equity, diversity and inclusion
  4. A thriving economy

Technical studies to date include completion of a property boundary survey to understand current physical infrastructure on the site, as well as Environmental and geotechnical work to understand the make-up of the soil, and the presence of any contaminants in the ground or groundwater as a result of previous and/or surrounding uses.



Visioning the future use of Charles Street Terminal: what we've heard

Community-Wide Engagement to date

  • The Region of Waterloo’s Charles Street Terminal community engagement initiatives have received over 1500 community responses to date.
  • A community-wide survey launched in winter 2021 determined the project's four main guiding priorities:
    1. affordable housing, 2. climate action, 3. equity, diversity and inclusion, and 4. a thriving economy. Community feedback also emphasised the importance of equity, and a desire for community-based, community-driven engagement opportunities.
  • On-the-ground outreach teams in summer 2022 engaged community members at festivals and in community spaces in Downtown Kitchener, along with an online survey to determine current needs across downtown. The summarized insights indicated the desire for affordable and supportive housing options; space for Indigenous, Black, racialized and 2SLGBTQ+ peoples groups; community space with indoor and outdoor options (with a majority of responses emphasizing need for an Indigenous Community Space); creation of a multi-use site with housing, healthcare services, retail and community space.

Community-Inspired Engagement

  • Following community-led dialogue and visioning, Indigenous community leaders and co-founders of Land Back Camp Amy Smoke and Bangishimo Johnston presented a proposal to Regional Council on Nov. 21 2021 outlining the Terminal redevelopment as an opportunity to invest in an Indigenous community hub based on current Indigenous community space needs. In addition to the presentation at council, the group created a short film, Recollections and Imaginings, featuring stories from community members about their memories, experiences and future vision of the Charles Street Terminal.
  • The Region of Waterloo acknowledges and thanks the community leaders who continue to support and enable discussion on the future of the Charles Street Terminal. All community feedback that is shared with the Region of Waterloo will be considered in this visioning process.


Upcoming Engagement Opportunities

Downtown Kitchener Community Survey
An online survey for downtown Kitchener residents and business owners is open now until March 1, 2024.

This phase of engagement is focused on determining site-specific features to inform future design options.


Technical Considerations

MTE Consultants Inc. were engaged to complete both Environmental and Geotechnical analysis of the site in the summer of 2022. The work program commenced on site in September 2022, with final on site sampling and analysis completed in November 2022. Draft reports issued have identified environmental concerns in both soil and groundwater at the site. These results are not considered dissimilar to other urban infill sites with former industrial uses either on, or in proximity, but do verify the complexity of the redevelopment program, and the need for a Remediation Action Plan.

Environmental & Geotechnical Findings to date include:

  • Shallow soil contamination related to lead and hydrocarbons, generally at depths of less than 1.5m below surface.
  • Deeper soil contamination at one location attributed to waste from past demolition of buildings.
  • Road salt impacts also present in soil throughout site.
  • Excess soil management during future construction will need to involve disposal of contaminated soil to landfill.
  • Groundwater contamination related to chlorinated solvents (no on site source
  • identified) as well as localized metals and acid/base/neutral compounds.

Geotechnical Considerations

The MTE report provided recommendations related to site preparation, excavations, dewatering, foundation design, site servicing, and pavement structure. These recommendations will inform future design analysis. The final report will be provided through the formal RFP process, to inform submissions.

Technical Study Work Plan

Technical design and landscape studies, along with financial modelling, disposition strategy, and market analysis will commence in the spring to help guide the path toward re-development. This work will occur concurrent to the ongoing multi-stakeholder and community engagement work over the course of the spring and summer. Regional staff will bring back recommendations to Council at key milestones including the approach to environmental remediation, and disposition to the market.

Background + History

The Charles Street Terminal located in downtown Kitchener, Ontario is a settler development built on the Haldimand Tract and the traditional territory of the Attawonderonk, Haudenosaunee and Anishinaabe Peoples. The stewardship and contribution of First Nations, Métis and Inuit peoples is a living history and culture that the Region of Waterloo is committed to learning, celebrating and integrating.

1880s – 1950s
From 1882 until 1958, the Berlin Gas Commission operated a coal gasification plant on Gaukel Street between Charles and Joseph Streets. The majority of the facility was located on the west side of Gaukel Street but the main gas-holding tank was located on the Subject Site. The environmental contamination caused by the former coal gasification plant required significant remediation efforts led by the City of Kitchener on surrounding sites beginning in 2007. Regional staff led environmental assessments of 15 Charles St W in 2022.

1940s – 1980s
In 1949, expanding on their father’s downtown furniture business, Roy and Ross Bulla (Bulla Bros Ltd.) opened a department store on the site as the anchor for the Bullas Building. This mixed-use development was used for commercial, residential and innovative placemaking features, including a public fountain and two concrete and quartz statues created by artist Helen Waimel depicting sea goddesses riding dolphins, which are now on display at Centre in the Square. The brothers and their visionary development contributed to the eventual expansion of Charles Street from a laneway into the main urban corridor it is today.

1980s – 2000
The site was left vacant in 1987, and by 1988 local modernist architect John Lingwood created the design of the new Terminal building for the City of Kitchener's transit service which operational by 1992.

2000 – 2019
On January 1, 2000, ownership of the terminal transferred to the Region of Waterloo, the operator of Grand River Transit (GRT), when Kitchener Transit and Cambridge Transit merged. It became the GRT Transit Hub and Greyhound Bus Terminal.

2019 – 2022
In 2019 the completion and launch of GRT’s Light Trail Transit System shifts the centre of transit in Waterloo Region, ending operations of the Charles Street Bus Terminal. The central Victoria Park ION Station is located 130 meters from the terminal. From 2020-2022, the site was temporarily used by Grand River Hospital as a COVID Testing and Vaccination Centre.


The Region of Waterloo and City of Kitchener are working towards a vision for a mixed-use development on the former Charles Street Terminal site, in the heart of downtown Kitchener. This vision will be informed by environmental and technical findings, financial modeling and community engagement.

Located at 15 Charles Street West, the property occupies a key location in downtown Kitchener. With a footprint of 10,470 square meters (1.047 hectare / 2.59 acres in size), the size and location of the property make the future use of this site an important discussion point for the community.

Based on the strategic direction of the Region of Waterloo and the City of Kitchener, and determined by the community, the site's four guiding priorities include:

  1. Affordable housing options
  2. Climate action
  3. Equity, diversity and inclusion
  4. A thriving economy

Technical studies to date include completion of a property boundary survey to understand current physical infrastructure on the site, as well as Environmental and geotechnical work to understand the make-up of the soil, and the presence of any contaminants in the ground or groundwater as a result of previous and/or surrounding uses.



Visioning the future use of Charles Street Terminal: what we've heard

Community-Wide Engagement to date

  • The Region of Waterloo’s Charles Street Terminal community engagement initiatives have received over 1500 community responses to date.
  • A community-wide survey launched in winter 2021 determined the project's four main guiding priorities:
    1. affordable housing, 2. climate action, 3. equity, diversity and inclusion, and 4. a thriving economy. Community feedback also emphasised the importance of equity, and a desire for community-based, community-driven engagement opportunities.
  • On-the-ground outreach teams in summer 2022 engaged community members at festivals and in community spaces in Downtown Kitchener, along with an online survey to determine current needs across downtown. The summarized insights indicated the desire for affordable and supportive housing options; space for Indigenous, Black, racialized and 2SLGBTQ+ peoples groups; community space with indoor and outdoor options (with a majority of responses emphasizing need for an Indigenous Community Space); creation of a multi-use site with housing, healthcare services, retail and community space.

Community-Inspired Engagement

  • Following community-led dialogue and visioning, Indigenous community leaders and co-founders of Land Back Camp Amy Smoke and Bangishimo Johnston presented a proposal to Regional Council on Nov. 21 2021 outlining the Terminal redevelopment as an opportunity to invest in an Indigenous community hub based on current Indigenous community space needs. In addition to the presentation at council, the group created a short film, Recollections and Imaginings, featuring stories from community members about their memories, experiences and future vision of the Charles Street Terminal.
  • The Region of Waterloo acknowledges and thanks the community leaders who continue to support and enable discussion on the future of the Charles Street Terminal. All community feedback that is shared with the Region of Waterloo will be considered in this visioning process.


Upcoming Engagement Opportunities

Downtown Kitchener Community Survey
An online survey for downtown Kitchener residents and business owners is open now until March 1, 2024.

This phase of engagement is focused on determining site-specific features to inform future design options.


Technical Considerations

MTE Consultants Inc. were engaged to complete both Environmental and Geotechnical analysis of the site in the summer of 2022. The work program commenced on site in September 2022, with final on site sampling and analysis completed in November 2022. Draft reports issued have identified environmental concerns in both soil and groundwater at the site. These results are not considered dissimilar to other urban infill sites with former industrial uses either on, or in proximity, but do verify the complexity of the redevelopment program, and the need for a Remediation Action Plan.

Environmental & Geotechnical Findings to date include:

  • Shallow soil contamination related to lead and hydrocarbons, generally at depths of less than 1.5m below surface.
  • Deeper soil contamination at one location attributed to waste from past demolition of buildings.
  • Road salt impacts also present in soil throughout site.
  • Excess soil management during future construction will need to involve disposal of contaminated soil to landfill.
  • Groundwater contamination related to chlorinated solvents (no on site source
  • identified) as well as localized metals and acid/base/neutral compounds.

Geotechnical Considerations

The MTE report provided recommendations related to site preparation, excavations, dewatering, foundation design, site servicing, and pavement structure. These recommendations will inform future design analysis. The final report will be provided through the formal RFP process, to inform submissions.

Technical Study Work Plan

Technical design and landscape studies, along with financial modelling, disposition strategy, and market analysis will commence in the spring to help guide the path toward re-development. This work will occur concurrent to the ongoing multi-stakeholder and community engagement work over the course of the spring and summer. Regional staff will bring back recommendations to Council at key milestones including the approach to environmental remediation, and disposition to the market.

Background + History

The Charles Street Terminal located in downtown Kitchener, Ontario is a settler development built on the Haldimand Tract and the traditional territory of the Attawonderonk, Haudenosaunee and Anishinaabe Peoples. The stewardship and contribution of First Nations, Métis and Inuit peoples is a living history and culture that the Region of Waterloo is committed to learning, celebrating and integrating.

1880s – 1950s
From 1882 until 1958, the Berlin Gas Commission operated a coal gasification plant on Gaukel Street between Charles and Joseph Streets. The majority of the facility was located on the west side of Gaukel Street but the main gas-holding tank was located on the Subject Site. The environmental contamination caused by the former coal gasification plant required significant remediation efforts led by the City of Kitchener on surrounding sites beginning in 2007. Regional staff led environmental assessments of 15 Charles St W in 2022.

1940s – 1980s
In 1949, expanding on their father’s downtown furniture business, Roy and Ross Bulla (Bulla Bros Ltd.) opened a department store on the site as the anchor for the Bullas Building. This mixed-use development was used for commercial, residential and innovative placemaking features, including a public fountain and two concrete and quartz statues created by artist Helen Waimel depicting sea goddesses riding dolphins, which are now on display at Centre in the Square. The brothers and their visionary development contributed to the eventual expansion of Charles Street from a laneway into the main urban corridor it is today.

1980s – 2000
The site was left vacant in 1987, and by 1988 local modernist architect John Lingwood created the design of the new Terminal building for the City of Kitchener's transit service which operational by 1992.

2000 – 2019
On January 1, 2000, ownership of the terminal transferred to the Region of Waterloo, the operator of Grand River Transit (GRT), when Kitchener Transit and Cambridge Transit merged. It became the GRT Transit Hub and Greyhound Bus Terminal.

2019 – 2022
In 2019 the completion and launch of GRT’s Light Trail Transit System shifts the centre of transit in Waterloo Region, ending operations of the Charles Street Bus Terminal. The central Victoria Park ION Station is located 130 meters from the terminal. From 2020-2022, the site was temporarily used by Grand River Hospital as a COVID Testing and Vaccination Centre.

  • CLOSED: This survey has concluded.

    The Region of Waterloo and City of Kitchener are working towards a vision for a mixed-use development on the former Charles Street Terminal site, in the heart of downtown Kitchener, and are actively seeking input from the downtown Kitchener community. This vision will be informed by environmental and technical findings, financial modeling and community engagement. 

    Located at 15 Charles Street West, the property occupies a key location in downtown Kitchener. With a footprint of 10,470 square meters (1.047 hectare / 2.59 acres in size), the size and location of the property make the future use of this site an important discussion point for the community. Based on the strategic direction of the Region of Waterloo and the City of Kitchener, and determined by the community, the site's four guiding priorities include:

    1. Affordable housing options
    2. Climate action
    3. Equity, diversity and inclusion
    4. A thriving economy

    Technical studies to date include the completion of a property boundary survey to understand current physical infrastructure on the site, as well as Environmental and geotechnical work to understand the make-up of the soil, and the presence of any contaminants in the ground or groundwater as a result of previous and/or surrounding uses. To read the summary of these technical and environmental studies, review the Technical Considerations section of the project page: https://www.engagewr.ca/charles-street-terminal-redevelopment

    Your informed survey response will enable staff to gather ideas across the community to ensure the successful redevelopment of the Charles Street Terminal site.

    This survey is open until March 1, 2024.

    Take Survey
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  • CLOSED: This survey has concluded.

    The Region of Waterloo and City of Kitchener are working towards a vision for a mixed-use development on the former Charles Street Terminal site, in the heart of downtown Kitchener, and are actively seeking input from the community.

    Until mid-September, you can help the engagement team collect input and ideas on the future vision for the site by filling out this short, four-question survey. 

    We look forward to hearing what you have to say!


    Take Survey
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  • CLOSED: This survey has concluded.

     The Charles Street Terminal has been a foundational element of the downtown Kitchener community for more than 30 years. Bus service ended at the site in 2019 and the site is currently under contract, serving the community as a COVID-19 testing facility. With the contract set to come to an end in the coming months, the Region of Waterloo and City of Kitchener are eager to begin conversations with the community about the potential redevelopment of the site.

    Located at 15 Charles Street West, the property occupies a key location in downtown Kitchener with close proximity to the new King Victoria Transit Hub and ION LRT. With a footprint of 10,470 square meters (1.047 hectare / 2.59 acres in size), the size and location of the property make the future use of this site an important discussion point for the community. 

    Based on the strategic plans of the Region of Waterloo and the City of Kitchener, four initial areas of consideration have been created to help guide the site redevelopment process. They include:

    1. Affordable housing options
    2. Climate action
    3. Equity, diversity and inclusion
    4. A thriving economy

    With these areas in mind, we would like to invite you to participate in a brief 5-10 minute survey on the values that will drive the redevelopment of the site. This survey will close for public feedback on December 31, 2021. 

    Thank you for taking the time to help shape the future of our community!


    Take Survey
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Page last updated: 01 Mar 2024, 12:00 PM